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Results improve from an earlier multiple-vendor staffing model.
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Outsourced Malone successfully provides high-quality American agents to provide an exceptional customer experience.
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Malone’s contact center approach fills mechanic openings then expands to find general agents as well.
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As a manager, it’s your job to help your employees learn, grow and thrive. You’re no stranger to setting goals to push them toward their full potential, but even those made with the best of intentions often fall by the wayside. Standard goals are often vague in nature, creating ample room for interpretation. This doesn’tRead more

Managing a hiring process isn’t easy, so when you find a candidate with all the right skills, it’s tempting to offer them the job on the spot. This might save you time in the short term, but if the person isn’t right for your team, it will create headaches almost immediately. In today’s workplace, on-the-jobRead more

Conducting on-site job interviews requires a lot of time and money, so many employers use a phone screening for the first round. This is a quick way to narrow a long list of candidates down into a smaller group of those most qualified for the position. Due to the seemingly relaxed nature of the interview,Read more

Your performance in a job interview will make or break your chances of getting hired. Since the stakes are so high, you should never leave it to chance. Participating in mock interviews is a great way to hone your skills, so you’re able to put your best self forward on the big day. Whether youRead more

It doesn’t feel great when you’re not chosen for a job you really wanted. Going through the interview process, learning about the job and meeting people you would be working alongside is exciting, so it’s only natural to get your hopes up. You didn’t get the outcome you wanted this time, but you did gainRead more

When searching for job candidates, don’t just search for active candidates – in other words, candidates who are actively looking for a job. Passive candidates are those  who currently have a job and though might not be actively seeking a new one, are open to change if the opportunity arises. Typically these individuals are moreRead more

No one is perfect, but employees at many companies live in fear of making a mistake. They’ve seen what happens to co-workers when they slip up, and they don’t want to face the same fallout. The thing is, mistakes can be a good thing. This might sound crazy, but as long as no one getsRead more