5 Training Tips for New Call Center Employees

Your team needs to be at full capacity to reach production goals, so it’s beyond frustrating when someone doesn’t show up to work. Of course, you expect employees to occasionally call off, but it’s a different story when they can’t be bothered to let you know they won’t be in.

Not only do no-shows leave you understaffed, but they’re also a blatant sign of disrespect. Furthermore, you can’t rely on an employee with a reputation of not showing up. Here’s some advice to help you take charge of this situation.

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Hiring a new HR manager is a very big deal. This person will shape the foundation of your company, so a lot of time and effort must be put into the process.

It’s important to ask questions centered on hiring, development, and culture because you need someone aligned with your vision. Here are a few you don’t want to leave off your list.

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You’ve just accepted a job offer, and you couldn’t be more excited. In just a couple weeks, you’ll be sitting in orientation at your new company — but first, you have some loose ends to tie up with your current employer.

Whether you can’t wait to get out of your current employment situation or are feeling bittersweet about leaving, it’s important to bid the company farewell on a positive note. Here’s some advice to help you make a graceful exit.

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Right now, your staffing roster is set in stone. You might have a mix of full-time and part-time workers, but they’re all employed permanently. If your staffing needs ebb and flow throughout the year, this situation isn’t ideal.

Seasonal workers are the game-changer you didn’t know you needed. When things get busy, simply tell your recruiter you need a few extra hands, and they’ll be at your doorstep in no time all. Here’s what you have to gain by changing your business model to include seasonal staffers.

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Running a warehouse isn’t easy. As the boss, you’re tasked with keeping operations running smoothly, but one responsibility is more important than everything else — keeping your employees safe.

Warehouse work is rewarding, but when proper safety precautions aren’t followed, it can also be dangerous. Approximately 2.8 million nonfatal workplace injuries and illnesses were reported by private industry employers in 2017, according to the U.S. Bureau of Labor Statistics.

Even worse — 5,147 workers died on the job in 2017 according to the Occupational Safety and Health Administration. Many of these deaths were caused by what OSHA refers to as “the fatal four.”

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From humble beginnings in Louisville, Kentucky, Malone Workforce Solutions today celebrates 50 years of matching people with jobs—and doing so with intelligence and integrity. Expanding rapidly, and with a new CEO at the helm, the company is poised for exciting next steps.

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Filling open positions at your company can be a challenge, but it can feel even more trying when faced with a high volume of half-finished applications. Since you can’t accurately screen them, you’re either forced to eliminate these candidates or spend valuable time tracking them down, to see if they’d like to complete the process.

Some candidates are simply lazy, while others might realize partway through the application that the job isn’t a good fit. However, it’s very possible people are giving up because the submission process is flawed.

Here’s some advice, if you’re ready to lower the number of abandoned applications you receive.

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Most people work a standard 9-to-5 schedule, but the world doesn’t stop running outside those hours. Many businesses operate on an around-the-clock basis, so people are needed to work overnight hours.

The exact duration of the third shift varies by company but generally spans from approximately midnight to 8 a.m. At first thought, working while the rest of the world sleeps might not sound too appealing, but it can be advantageous in many ways.  Here’s a look at what you have to gain by taking a job that requires you to work overnight.

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