5 Training Tips for New Call Center Employees

Most people work a standard 9-to-5 schedule, but the world doesn’t stop running outside those hours. Many businesses operate on an around-the-clock basis, so people are needed to work overnight hours.

The exact duration of the third shift varies by company but generally spans from approximately midnight to 8 a.m. At first thought, working while the rest of the world sleeps might not sound too appealing, but it can be advantageous in many ways.  Here’s a look at what you have to gain by taking a job that requires you to work overnight.

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You have a big project headed your way. Right now, it’s still in the initial stages, but when it comes to project readiness, there’s no such thing as being too prepared.

IT plays a huge role in modern business operations, so it’s safe to assume you’ll be needing resources of this nature. Since the caliber of your project team can make or break its success, it’s time to start the planning process.

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Chances are, you have a favorite employee. You’re only human, so this is to be expected, but you need to make certain to keep it under wraps and treat everyone equally.

Not sure if you’re playing favorites? It’s hard to be objective with your own behavior, so ask a fellow manager to weigh in.

If you don’t think it’s a big deal to outwardly favor one employee over the rest, you’re sorely mistaken. Here’s what can happen when one person gets special treatment.

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Right now, you have a really great job, but there’s just one problem — it’s a temporary position. If it was offered on a permanent basis, you’d accept it in a heartbeat, but so far, that hasn’t happened.

You know you need to make an outstanding impression, but you’re not quite sure how to go about it. Here’s some advice to help you make all the right moves.

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Working for a big company is something you enjoy but being one of many can make it hard to get noticed. You want to make a great impression on your boss, but they oversee a sizeable team, so it’s hard to capture their attention.

Simply doing your job and nothing else won’t get you on their radar, so you need to take it up a notch. Here are a few tips to help rise above your peers.

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If your company doesn’t already allow employees to work remotely, it’s time to get on the bandwagon. Nearly half (43% ) of U.S. employees work remotely at least sometimes, according to a 2016 Gallup survey, and this number is only expected to rise.

The impact remote work will have on your company largely depends on your business model. If much of the work completed by employees can technically be done anywhere, this could hugely change the way your business operates.

Here’s some advice to help get your company ready for the remote era.   

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Summer is here and temperatures are heating up. If you work outdoors or in an unairconditioned space, it’s important to protect yourself from the warm weather.

If you’re not careful, you could develop a heat-related illness, such as stroke, exhaustion, cramps, or rash. The Occupational Safety and Health Administration has plenty of advice to help you stay safe, so read and learn.

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Your employees are very talented individuals, impressing you with their exceptional skills daily. This is amazing, but you also need them to work together.

If you’re having trouble promoting teamwork, it’s time to try a new approach. Clearly defining each person’s role, setting specific goals, and holding individuals accountable for their contributions are crucial actions. It’s also important to organize team-building events outside the office to help employees bond on a personal level.

Making teamwork part of your culture provides tremendous benefits. Here’s a look at how it benefits your company’s production levels.

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