Executive Summary

After years of using Malone to fill temporary positions, this firm turned to them for help in finding high quality professional staff. Malone quickly filled their needs by:

• Devoting time to understanding their culture and devising a tailored approach
• Successfully attracting high-performing passive candidates
• Significantly reducing the turnaround on finding/placing direct hire orders
  

The Client

Global supply chain innovator for wireless devices

If you’ve ever traded in your cell phone for a newer model, your old phone probably went through one of this client’s facilities. Each year they help their customers, primarily large cellular carriers, recycle and refurbish millions of used wireless phones and other types of wireless equipment. They are a supply chain innovator with thousands of employees and locations in the U.S. and around the globe.

The Challenge

Finding good workers proved tough

For this client, managing a complex distribution network requires an experienced operations staff made up of temporary and contract workers and full-time professionals. Finding enough good workers using only their internal hiring team was taking too much time for too little results.  For a number of years Malone had provided them with hundreds of high performing temporary workers and the client was happy with the personal attention they received. Other staffing agencies weren’t able to find quality candidates or were completely unresponsive. They decided to give Malone a shot at filling several open direct hire professional slots.

The Approach

Malone’s customized, two-pronged process proves its value

Malone quickly filled the two open professional positions, and the client now has them filling a number of additional professional openings – both direct and contract. To fully understand the long-term value Malone brings to the table you have to look beyond the numbers. Malone’s success hinged on a two-pronged approach that let them succeed when the other agencies fell short. First, Malone took the time to understand the client’s challenges and needs. They blocked off times to sit down with the client, develop a personal relationship, and understand their culture. This gives the recruiting team a nuanced picture of the type of people who would fit this client.

Second, Malone always has a plan of attack. They developed a tailored approach that identified the specific tactics and tools they would use to locate and recruit qualified candidates who fit this client’s needs and culture. It’s a one-on-one technique that takes time upfront but that has repeatedly proven its value.
Because Malone is aggressively proactive in building a pool of qualified talent – sourcing, posting, staying engaged on a daily basis – recruiting results are faster and more fruitful. For the type of positions this client was hiring – higher level operations roles (managers, supervisors, and specialists) – Malone’s approach proved invaluable in attracting high-performing passive candidates.

The Results

Communication is Key

A good part of the reason this client is so satisfied with Malone’s performance comes down to communications. The client knows they can pick up the phone at any time and connect with their primary point of contact. They know that Malone values them as a client and as individuals committed to doing their best. It’s a relationship based on trust earned over time. Daily communication with the client allows Malone to build on its knowledge of their business and their work culture. In turn, this insight allows Malone to paint an accurate picture of the client’s workplace to candidates who might be wary of leaving a job for an unknown employer.

The time Malone spent on learning this client’s business and culture, the emphasis on person-to-person communication, and Malone’s forward-thinking approach to recruiting resulted in many benefits:

• Reduced the turnaround on direct hire orders from months to three weeks. Malone is typically able to present professional candidates within one week.
• Dramatically improved the quality of direct hire candidates through enhanced ability to recruit greater numbers of passive candidates.
• Knowledge of the client’s business allows Malone to function essentially as an extension of the client’s staff.
• With Malone doing more of the candidate screening, the client’s internal staff is now more productive as they are free to focus on “bottom-line” activities.