Malone
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Job ID: 725195
Customer Service Representative Overview
Malone Workforce Solutions is seeking a Customer Service Representative to join a large distribution facility in Ladson, SC. In this role, you'll be the first point of contact for our customers–resolving inquiries, processing transactions, and ensuring a high level of satisfaction. If you're organized, people-oriented, and love solving problems, this could be a great fit for you!
CSR Highlights:
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Schedule: Full-time, Monday-Friday 7AM-3:30PM
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Location: Ladson, SC
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Pay: $18.50/hr with Full Benefits package offered immediately
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Environment: Office setting, minimal physical demands
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Growth: Gain exposure to billing, systems, and administrative support
CSR Job Duties:
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Handle inbound and outbound customer communications via phone and in person
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Address service or billing inquiries and complaints; process adjustments as needed
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Enter and maintain accurate customer records and documentation
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Resolve issues quickly or escalate to appropriate departments
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Issue service orders and address changes using computer systems
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Recommend service improvements to enhance customer experience
CSR Requirements & Qualifications:
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Prior customer service or administrative experience preferred
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Excellent communication and active listening skills
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Ability to multitask, stay organized, and work independently
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Comfortable using computers and standard office software
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High attention to detail and problem-solving ability
Malone Workforce Solutions is an equal opportunity employer
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