Outsourced Malone successfully provides high quality American agents to provide an exceptional customer experience.
Business process outsourcing makes a lot of sense, but only when you’ve got a partner who’s all in. That’s Malone.
Cross-trained and friendly agents are the heartbeat of Malone’s call center outsourcing programs. But the brains of the operation come from our analytics and metrics-driven performance management.
Documented processes make us happy and make you efficient.
We’re in the loop on all the customer care acronyms and best practices.
Malone helps clients get more responsive to get more results.
Malone takes care of business by taking care of people. We’re proud to serve as the workforce resource and to make a positive impact on people’s lives.
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