Business Services Solutions | Malone Workforce Solutions

UP YOUR GAME WITH OUR CALL CENTER SOLUTIONS.

Malone is your resource for professional inbound and outbound call center support. You can trust us with your most important asset, your customers.

Unbelievable customer experiences and loyalty are within your reach.

Call Center outsourcing makes a lot of sense, but only when you’ve got a partner who’s all in. That’s Malone.

Data-Driven Call Center Outsourcing from Malone

Cross-trained and friendly agents are the heartbeat of our call center outsourcing programs. But the brains of the operation come from our analytics and metrics-driven performance management.

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Build a better call center through people, process, and technology.

Consistency Counts

Documented processes make us happy and make you efficient.

NPS, CES, CSAT

We’re in the loop on all the customer care acronyms and best practices.

Productivity on Tap

Malone helps clients get more responsive to get more results.

“The quality of the Malone call center agents is second to none.”

Malone Customer

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“Whenever we have had a challenge that required creative problem solving, Malone has always been willing to spend the time to find a solution that works.”

Malone Customer

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“We really find the monthly reporting Malone provides incredibly valuable. Helps us understand how the agents are impacting our business.”

Malone Customer

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$12 billion retailer partners with Malone to support inbound customer loyalty program

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Outsourced Malone successfully provides high-quality American agents to provide an exceptional customer experience.
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Major fleet management company taps Malone to increase headcount by 60 ASE Certified Mechanics

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Malone’s contact center approach fills mechanic openings then expands to find general agents as well.
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Malone gets into the details so you can focus on the big picture.

CONNECT WITH US

UP YOUR GAME WITH OUR CALL CENTER SOLUTIONS.

Malone is your resource for professional inbound and outbound call center support. You can trust us with your most important asset, your customers.

Unbelievable customer experiences and loyalty are within your reach.

Data-Driven Call Center Outsourcing from Malone

Build a better call center through people, process, and technology.

Consistency Counts

NPS, CES, CSAT

Productivity on Tap

$12 billion retailer partners with Malone to support inbound customer loyalty program

Major fleet management company taps Malone to increase headcount by 60 ASE Certified Mechanics

Malone gets into the details so you can focus on the big picture.